JOIN

Refund & Billing Policy

Last Updated: 01/10/2026

At Red Door Sanctum, entry is intentional. Access is granted immediately. Energy, time, and resources are exchanged upon crossing the threshold. For this reason, all offerings are considered final.

By completing a purchase or sending a contribution, you acknowledge and agree to the following:

Refund Policy

1. Digital Memberships (Tier II – The Sanctum & Tier III – The Inner Gate)

All membership fees, whether monthly, annual, or otherwise, are non-refundable. Access to digital content is granted immediately upon successful payment. Once access is opened, the exchange is considered complete. No refunds, partial refunds, or prorated credits are issued for:

  • Change of mind
  • Lack of use
  • Emotional response
  • Perceived misalignment
  • Misinterpretation of content
  • Technical issues outside our control
  • Cancellation prior to the end of a billing cycle

You may cancel future renewals at any time. Cancellation prevents future charges but does not entitle you to a refund for the current or prior billing period. Because all offerings constitute immediately accessible digital content and/or time-based services, performance is deemed to begin upon payment.

2. Pay-Per-Message / Send Letter

All paid messages, including but not limited to Quick, Standard, Deep, VIP, or any personalized correspondence, are non-refundable once submitted. Payment covers the time, review, preparation, and creative/intellectual labor (including energetic and interpretive work), and response preparation — not specific outcomes, interpretations, emotional reactions, or results.

No refunds will be issued for:

  • Dissatisfaction with the response
  • Emotional reactions
  • Misunderstanding of tone or content
  • Requests deemed outside guidelines
  • Messages declined for safety, boundary, or policy reasons
  • Delays within stated response windows

3. Inner Circle (Private Access, Sessions, Priority Messaging)

All Inner Circle payments, session bookings, retainers, or priority access fees are final and non-refundable. Because Inner Circle access involves reserved time, energetic preparation, and limited-availability resources, no refunds or credits are issued for:

  • Missed sessions
  • Late arrivals
  • Rescheduled appointments outside stated policies
  • Withdrawal from the program
  • Loss of eligibility
  • Termination for guideline violations

4. Send-Love Contributions (Donations / Gifts)

All Send-Love offerings are considered voluntary contributions made in support of Red Door Sanctum and its continued existence. These are not purchases of goods or services and are therefore non-refundable under any circumstance.

By sending a contribution, you affirm that:

  • The gift is given freely
  • No goods, services, or guarantees are expected in return
  • No refund, reversal, or chargeback will be requested

5. Annual Membership Refund Policy

Because annual access grants immediate entry to the full archive and reserved access for a complete twelve-month cycle, all annual membership fees are non-refundable once access is granted. This includes, but is not limited to:

  • Change of mind
  • Lack of use
  • Emotional response to content
  • Perceived misalignment
  • Financial circumstances changing
  • Early cancellation
  • Partial-year participation

Cancellation of an annual membership prevents future renewal but does not entitle you to a refund or prorated credit for any unused portion of the twelve-month term. Your commitment reserves access and capacity for the full cycle. Once the year has begun, the exchange is considered complete.

6. Chargebacks and Payment Disputes

Initiating a chargeback, payment reversal, or payment dispute after agreeing to this Refund Policy constitutes a violation of these Terms. We reserve the right to:

  • Permanently revoke access
  • Terminate all associated accounts
  • Submit evidence to the payment processor
  • Recover administrative and legal costs incurred

Any chargeback or payment reversal permanently forfeits all current and future access without reinstatement, even if the dispute is later resolved.

7. Limited Statutory Exceptions

If and only if applicable consumer protection law in your jurisdiction mandates a non-waivable right to refund, such rights will be honored strictly to the minimum extent required by law. In all other cases, this no-refund policy governs.

Billing & Payments

All fees for access to Red Door Sanctum, including membership tiers, Inner Gate access, Inner Circle offerings, paid messages, sessions, and Send-Love contributions, are processed in advance through our authorized payment processors.

By submitting your payment information, you authorize Red Door Sanctum to:

  • Charge the applicable fees for your selected offering
  • Process recurring subscription payments (if applicable)
  • Store and update your payment method as permitted by the processor
  • Collect any applicable taxes or required fees

1. Subscriptions & Recurring Charges

For recurring memberships (monthly or annual), your payment method will be automatically charged at the start of each billing cycle until you cancel.

You are responsible for:

  • Ensuring your payment information remains current
  • All charges incurred prior to cancellation
  • Any fees charged by your bank or payment provider

Failure of payment may result in:

  • Temporary suspension of access
  • Loss of tier privileges
  • Automatic downgrade or termination
  • Revocation of Inner Circle or priority access

2. One-Time Purchases

All one-time offerings (including Send Letter, sessions, special transmissions, or restricted archives) are billed immediately at the time of purchase. Once processed, the exchange is considered complete and final, subject to the Refund Policy.

3. Billing Errors

If you believe a billing error has occurred, you must contact help@reddoorsanctum.com within 7 days of the charge. Delayed notices may not be eligible for review.

4. Failed Payments & Access

If a payment fails or is reversed:

  • Access may be immediately suspended
  • Reserved sessions may be released
  • Priority status may be removed
  • Re-entry may require manual approval

5. Currency & Processing

All prices are displayed in U.S. Dollars unless otherwise stated. Payment processing is handled by third-party providers. Red Door Sanctum does not store full credit card details on its servers.

6. Annual Membership Billing & Term

Annual memberships are billed on a rolling twelve (12) month cycle beginning on the date of purchase. The term “annual” refers to a full twelve-month access period, not the calendar year (January through December).

For example, if you enroll on March 14, your annual term runs from March 14 through March 13 of the following year, and will renew on that same date unless canceled in advance.

Your commitment reserves access and capacity for the full cycle. Once the year has begun, the exchange is considered complete.

7. Limited Statutory Exception

If consumer protection laws in your jurisdiction provide a non-waivable right to refund within a short statutory cooling-off period, such rights will be honored strictly to the minimum extent required by law. Outside of such mandatory provisions, all annual membership purchases are final.

8. Updates to This Refund & Billing Policy

We reserve the right to modify or update this Refund & Billing Policy at any time to reflect changes in offerings, operations, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of Red Door Sanctum after such changes constitutes acceptance of the updated policy.

9. Contact & Policy Updates

If you have questions regarding billing, technical issues, or this Refund Policy, you may contact us at: help@reddoorsanctum.com.

Please note that this address is reserved for administrative, technical, and legal matters only. All other inquiries should be directed through the Send Letter portal within Red Door Sanctum.