1) Information We Collect
We may collect the following categories of information:
1.1 Information You Provide
- Name, email address, username, and account credentials
- Billing information (processed securely by third-party payment providers; we do not store full card numbers)
- Messages sent through Send Letter or other communication features
- Any information you voluntarily submit (questions, feedback, requests, form entries, survey responses)
1.2 Automatically Collected Information
- IP address and approximate location
- Device type, browser, operating system
- Log files, access times, pages viewed
- Cookies, pixels, and similar tracking technologies
- Usage patterns inside the Service (video views, page navigation, time spent, interactions)
1.3 Third-Party Information
- Payment confirmation and transaction metadata from payment processors
- Authentication or login verification data from email or identity providers
- Analytics data from website performance and security tools
2) How We Use Your Information
We use your information to:
- Provide and operate the Service
- Create and manage your account and access
- Process payments and subscriptions
- Deliver content, previews, and messages
- Respond to inquiries and paid messages
- Enforce Terms, Guidelines, and safety policies
- Screen for abuse, fraud, or misuse
- Improve performance, security, and user experience
- Send essential service communications (account notices, updates, security alerts)
- Send optional marketing or informational emails (with opt-out available)
3) Paid Messages, Moderation, and Automated Processing
Messages, submissions, and interactions within Red Door Sanctum, including those sent through the Send Letter or paid messaging features, may be reviewed, processed, or analyzed by a combination of human moderators and automated systems, including artificial intelligence tools, for purposes including but not limited to:
- Safety screening
- Content moderation
- Guideline enforcement
- Quality assurance
- Operational support
- Routing, categorization, or prioritization
- Protection against abuse, fraud, or misuse of the Service
By using the Service, you acknowledge and consent to such automated and assisted processing. Automated review does not replace human judgment. Final decisions regarding moderation, access, or responses remain at the discretion of Red Door Sanctum.
4) Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember preferences
- Analyze site traffic and performance
- Improve usability and security
- Serve essential functionality
You may control cookies through your browser settings and, where applicable, through our Cookie Settings page. Disabling certain cookies may limit functionality.
5) How We Share Information
We do not sell your personal data.
We may share information only with:
- Payment processors (for transactions)
- Email and communication service providers
- Hosting, security, and analytics providers
- Legal or regulatory authorities if required by law
- Professional advisors (lawyers, accountants) under confidentiality obligations
- Successor entities in the event of a merger, acquisition, or asset transfer
All third-party partners are required to protect your data and use it only for authorized purposes.
6) Data Storage and Security
We use commercially reasonable safeguards to protect your information, including:
- Encrypted connections (SSL/TLS)
- Secure servers and access controls
- Role-based access limitations
- Payment tokenization via third-party processors
No system is perfectly secure. By using the Service, you acknowledge that transmission of data over the internet carries inherent risk.
7) Retention of Information
We retain personal data only as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain security and audit records
You may request deletion of your account and associated personal data, subject to legal and operational retention requirements.
8) Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent (where applicable)
- Request a copy of your data (data portability)
- Opt out of marketing communications
Requests may be submitted to: help@reddoorsanctum.com. Identity verification may be required before fulfilling requests.
9) International Users
If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. By using the Service, you consent to such transfers.
10) Children’s Privacy
Red Door Sanctum is intended for adults only. We do not knowingly collect information from anyone under 18. If we learn that a minor’s data has been collected, it will be deleted promptly.
11) Email Communications
We may send:
- Account and service notices
- Billing and security communications
- Content updates
- Optional newsletters or announcements
You may unsubscribe from non-essential emails at any time using the link provided in the email.
12) Third-Party Links
The Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing information.
13) Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective when posted. Continued use of the Service after updates constitutes acceptance of the revised policy.
14) Contact
For privacy, data, or security matters, contact: help@reddoorsanctum.com.
Technical, legal, and payment issues only. All other inquiries should be sent through the Send Letter portal.